When clients share their frustrations about corporate life, I often see benefits they don’t. One of these is that milestones and progress are easier to measure, which is why when my clients are working on longer term projects like job search, promotion, or shifting their team’s dynamics, progress can be hard to measure. Here are a few lessons from years of working (mostly) alone:
- Create interim milestones. Early on, I had a monthly income goal in my head. It seemed that if I could generate that, I was viable and I was also touching on something that resonated with my clients. I reached the number in year two and can still remember the major shift in my confidence that came from this small win.
- Evaluate your progress regularly. It’s easy to focus only on what’s not yet done, and that subconsciously hurts confidence. Make sure, every week, that you look at what you did and how it impacts the long term effort. My colleague Nadine Nicholson gave me a game changing tool early on. Each Friday, look at the week’s major accomplishments and ask: What is the accomplishment? Why is it important? What would further progress look like? and What are the immediate next steps? The exercise makes you feel on top of things, plus generates your To Do list for the following week.
- Don’t go it alone. John Kotter, a famous management guru, has eight steps for change management, two of which are about getting the support of others. The first is about getting a close team of advisors – get advocates or a good friend early on to help with accountability, bouncing ideas, and picking you up after the bumps.
- Shift how you view wins. Often a client will tell me that they got a ding letter. And I say, “Bravo! Until now, they haven’t even acknowledged you. This is progress.” No kidding. Big projects are like crossing the ocean in a row boat – when signs of progress that are comfortable and familiar are not there, you have to find another way to measure your forward motion.
A few years ago I came across a Peruvian proverb: “Step by Step, One Walks Far.” When you are tackling a big project, mindset is so important. Keep working, and look for when a small step generates a a big shift.
Enjoy the end of summer! Cool stuff about my new Free Agent Clarity program is coming soon. If you are curious about it now, just email me at: email@example.com
There are two requests I get all the time: 1) Clarity on the big picture, and 2) A road map to get there. There is one more element that is key. It’s to have the confidence to activate the first two. My clients (you!) are mostly high-achievers. In reality, you don’t want someone to tell you what you want or provide the road map. You want the understanding and confidence to do it yourself. What has emerged from our work together is a philosophy I call Free Agent Clarity and it consists of three parts:
- Impact: Beyond having a list of strengths, have the calm confidence of knowing the impact you have on your team, organization, friends and family
- Initiative: Have the courage to act, and the resilience that comes with experience
- Influence: Know the rules of communication and interaction so you can anticipate others’ behavior and negotiate your way
Free Agent Clarity grew from working with ambitious professionals who initially wanted to find a new job. When they truly embraced what they excel at and how it fits in the big picture, starting acting from their point of view, and learned to manage communication, the influence they enjoyed allowed them to be less frustrated and happier. They were free to make their own choices. The difference was dramatic. Nearly half my clients stayed in their jobs and earned several promotions. Those who did change jobs found that the work they did with me allowed them to lead better wherever they go. Part personal growth, part career and life strategy, Free Agent Clarity provides the freedom to be in charge of your destiny. It’s subtle, but critical. When you know what you want and are negotiating it, you are not just blindly doing that looks good on paper. That critical difference brings focus, balance and success.
“Leadership belongs to those who take it.” Sheryl Sandberg
This new leg of my journey will be about stepping up and taking charge of a bigger game for yourself. Many of you have been on my list for some time and I would love for you to join me. As a starting point, will you ask yourself:
- Do I know my top three strengths? How do they help my colleagues, friends and family?
- When I feel nervous about what I think, do I speak up or hang back?
- On a scale of 1-10, how comfortable am I about predicting people’s behavior?
Over the next weeks and months I will be sharing more about Free Agent Clarity, how it has helped hundreds to perform better and enjoy more success, and the exciting new programs I’ve developed in response to your requests. Stay tuned!
If you are like most people, when you think about networking, your first thought is about that big fish mover and shaker who can offer you a great opportunity on the spot. Which is also why, like most people, you probably stop before you even start. Getting to the “right” people is not about a key moment. It takes slow and steady work, and it begins with the people who know and like you. As far as the big fish, it’s easier when someone they trust trusts you. And when you do get to speak to them, you are more confident when someone has put in a good word.
- Figure out what you want and what you can do for an organization in your target position. And eliminate the phrase “I am open to anything.” Check out Through the Brick Wall for more.
- Make a list of 10-30 people in your immediate network, close friends included.
- Set up coffees or lunches and share your “what I want, what I can do, and which organizations (industry, big/small, etc)” pitch. Then ask them who they think you should talk to.
- If you haven’t talked to people in a while, don’t worry. Just acknowledge it and move on. People love helping others, as long as you make it easy for them.
To power up your network, ask about my Career GPS program: claire@
Read Lean In or attend a panel discussion of successful executives and you often hear, “Then I was offered the opportunity to …” or “Then I was asked to join…” What they don’t tell you is that they were offered an opportunity after they asked for it. In a Forbes interview I read, Sheryl Sandberg, Marisa Mayer, and others, responded to many different questions, but one answer was consistent to a word: “What advice would you give someone who wants a promotion?” The unanimous response: “Ask for it.”
Wouldn’t it be wonderful if your employees had the maturity to know what they wanted and what it could do for the team and your organization? In all likelihood, you would be thrilled to offer them more to do!! Managers can spend a lot of time thinking they are helping their reports, only to find them leave the organization in frustration. Here are some guidelines:
Make an assessment of employees with the highest potential. It may seem obvious, but I see managers every day who have favorites from a personality perspective, not based on skills and contribution.
Learn employees’ aspirations, work and personal, what motivates them, and how they like to be recognized and rewarded. Then listen. It may not be what you think. Help them understand the bigger picture or the industry ad organization and how their strengths contribute. Act like a consultant to their business and have them take ownership of it.
Put them in your shoes. You have someone to answer to, and need employees who can. Managers can spend a lot of time thinking they are helping their reports, only to find them leave the organization in frustration. Here are some guidelines:
- Make an assessment of employees with the highest potential. It may seem obvious, but I see managers every day who have favorites from a personality perspective, not based on skills and contribution.
- Learn employees’ aspirations, work and personal, what motivates them, and how they like to be recognized and rewarded. Then listen. It may not be what you think.
- Help them understand the bigger picture or the industry ad organization and how their strengths contribute. Act like a consultant to their business and have them take ownership of it.
- Put them in your shoes. You have someone to answer to, and need employees who can make your senior leadership feel confident about handing them more responsibility.
- Rinse and repeat. As employees evolve, so do their perspectives. Check in and listen anew.
Getting to the heart of an employee’s motivation is not rocket science, but it does take a little attention.
All my best,
Read Lean In or attend a panel discussion of successful executives and you often hear things like, “Then I was offered the opportunity to …” or “Then I was asked to join…”. It can leave the best of us wondering, “What am I doing wrong that I am not in such demand?” What they don’t tell you is that they were offered an opportunity after they asked for it. In a Forbes interview I read, Sheryl Sandberg, Marisa Mayer, and others responded to many different questions, but one answer was consistent to a word: “What advice would you give someone who wants a promotion or raise?” The unanimous response: “Ask for it.
We are taught that if we just work hard, our career will take care of itself. It’s true that you don’t just get the next opportunity because you want it. You have to do the work. AND you have to know when and how to ask for it. As strange as it seems, your boss may not know that you want to move up. Here are some rules of the road:
- Time your ask for when you have just worked on something significant.
- Understand the bigger picture and how your strengths contribute. Consider what’s happening in your industry or organization, and your part in it all.
- Be ready to paint the picture of how your contribution could help even more if you were given the opportunity you are asking for. Have a couple of “war stories” about how you’ve contributed in the past.
- Put yourself in your boss’s shoes. He or she has someone to answer to. What will make your senior leadership even more confident about handing you more responsibility?
- When you ask, make it about more than this opportunity. Remember to reaffirm your commitment to the team and/or the organization.
If it’s not a little uncomfortable, it may not be big enough. When you want it though, you will ask.
All my best,
Your Story – Why it’s Key to Getting a Job You LoveA recent client took a shot at giving me her elevator pitch, and it sounded like this, “Seven years at X bank, an internship at Y bank, all in selling financial products with good results.” Even with how much I like her personally, I was not inspired. The pitch was a cookie cutter list that sounded like hundreds of other people in her business in New York.So I asked about her childhood, “Forget work. Tell me the stories your mom tells about what you were like.” And she was off to the races. That’s easy, she said. My mom always says that when we were on the airplane, I would disappear down the aisle and come back half an hour later with a full inventory of who was going where, whom they were visiting, how many grandchildren they had. Oh, and she got a glass of water for an elderly passenger because the woman couldn’t get the flight attendant’s attention, etc, etc. Now THAT sounds like a salesperson.Her enthusiastic curiosity about people is a unique ability — and we all have them. These are core talents that are like a well that keeps on giving. Using these abilities each day gives us a sense of purpose, and is what makes us good at what we do when we are in the right job.Learn to share the stories that highlight your unique abilities. Whether it’s for promotion or job search, they help develop your brand and they help people see what you are capable of. Connect one of your core skills to an impact you’ve had in your work. For example, “I used to go around asking people all about their stories and what they need. In my sales job, getting curious about my clients allowed me to customize solutions instead of pushing product. I grew existing accounts by 25% and expanded to 15 new clients in three years.”Too many of us think that personal stories won’t sound professional. On the contrary; if you link them to your work impact, they provide depth and make people remember you.Enjoy the summer and please play with sharing your unique skills!All my best,Claire
It’s amazing how consistently I see job-seekers make these mistakes. It’s not that they aren’t talented or smart — it’s that (please listen up!) job search and career management are a separate job from the job you do. It’s frustrating but true. Doing a job without learning the tools of career management means you are being complacent about your next job — you may do fine, but are unlikely to hit it out of the park. Here are four blind spots many of us have:
• Have no target — Most of us begin the job search by putting together our resume and looking on line for open job listings. There are two problems here: First, a resume is a selling tool, not a diagnostic tool. You craft your resume once you know what you want to do, so that you can highlight the experiences that are most relevant for that job. This is also true for internal promotion – if your resume is a list of mini-stories, then make sure you are sharing the ones that would position you well for the role you want. Second, on-line jobs: forget that most of them are listed for legal reasons and get filled internally. The bigger problem is that when we look at them, we subconsciously start to fit ourselves into them — most of us completely abandon our hopes and dreams, all for a kitchen soup job description that was written under pressure.
• Network without a message — The logical impulse is to think that networking is about getting to key people. It is indeed important to know the key decision makers who can make your next job happen. However, people can’t help you if they don’t know A) What you want and B) What you can contribute in that job.
• By-pass friends and family — When I hung my shingle nine years ago, I bought a book on selling by Zig Ziglar (his real name!). In it he said that if you have a really great vacuum cleaner, why do you feel uncomfortable selling it to your friends and family? If it’s so great, wouldn’t you WANT them to have it? The same applies here. If you know you could do a job, define what it is and tell everyone you know. Positive messages are like batons in a relay race — people love to pass them along.
• Think it’s a done deal — This is the most heartbreaking of all. A month or two into a job search, someone will get a hot lead. Internal referral, great interview, enthusiastic follow up from the hiring team. In their excitement, the person ignores other leads, which makes them focus too much and get anxious about the hot lead. Then a few days of radio silence from the hiring team. The candidate begins to follow up too often and sound needy. They may even get resentful and feel betrayed because the connection had been so great. Eventually the candidate hears nothing or hears that the job went to an internal candidate. And a month is lost.
Here is a better recipe for avoiding these mistakes:
• Take the time to assess your strengths (Strengths Finder 2.0 is a good start), write down how those strengths contribute to the team, and really believe it. Even if you are just starting out, think about high-school and college examples. Use this knowledge to develop one or two job targets.
• Craft a message that tells people what you want and what contribution you could make to their organization. This is true at your current organization for a different or more senior job.
• Share this message with key people when you can get to them, but start with people who know and respect your work, and ask them who else you should be speaking to.
• Consider all leads as just one option. For job search, have 6-10 active leads. Yes, 6-10! For promotion, make sure you have a couple of options. Your boss may leave or get transferred, or someone else with more pull than your boss might get their candidate into the job you wanted.
I’ve helped hundreds of professionals get the job they want. If you feel ready to move forward and could use support, please email me: firstname.lastname@example.org
The response to the Career GPS offer has been fantastic! It looks like summer is, in fact, a good time to think about career. To share more about my approach, I am offering an exercise I call “Jump Starting Your Value Proposition.” When we know and trust what we are good at, others see our confidence and feel it too. To download your “Jump Starting” exercise, click here. To learn more about this summer’s Clear Strategy Career GPS program, click here.
As always, please call or write with any questions at all.
Summer is a fantastic time to do the groundwork for your next career move! It’s also the time we want to relax and feel free. I get it. Which is why this summer I am offering the laser focus version of my Career GPS program, so you can stop putting it off, and start following an easy and predictable path. Working with an experienced partner (me!) will keep it light and help you home in on the stuff you are missing, not the stuff you don’t need. Stay with me; I know I don’t usually write about my service offers, but I don’t want you to waste this time. September is around the corner.
- Get clear on where you want to go, so you can take the first steps on your roadmap.
- Have the pitch (and resume and cover letter) that will get you in front of the people who can hire you or get you promoted.
- Let me evaluate where you are, so you can focus your time, and not get frustrated on things that aren’t effective.
“Leadership belongs to those who take it.” Sheryl Sandberg
Hundreds of Beauty professionals, and beyond, have worked with me to take the next step. The Executive Director of Alumni Career Management at Columbia Business School has said that I don’t just help with job search tactics; I teach leadership development that serves you in the next job and beyond.
“Claire offers a uniquely tailored, laser focused approach that helps you break through the clutter and pave your own path with clarity and confidence. She shows you how to leverage your strengths and remove your own obstacles so you can get to the next level and transition. All with incredible intelligence, determination, empathy and humor. I highly recommend her to any individual or organization looking to work with the best and make meaningful change.” ~ Christine Song, VP Marketing – Malin & Goetz
The Clear Strategy Career GPS program includes:
- The Impact Assessment: Understand your strengths, and how you use those every day to make a difference in your work.
- The Target Finder: Use your impact knowledge to get clear on the exact job you want next
- The Brand Builder: Talk about yourself in ways that make people see you as the right person for your target job. Learn key interviewing techniques.
- The Network Activator: Connect with people who know you, and you feel comfortable with, to get you to hiring managers or key decision makers.
- Two individual 60-minute sessions with me to keep you focused on the parts of the process that have the greatest potential for you. We zero in quickly, and you get moving.
Normally I charge $2,975 for this program. Because the focus helps us move fast, until June 19th (next Monday) I am offering laser Career GPS to the first 10 respondents for a 50% reduction, $499/month for three months, or $1,395 paid in full.
If you are ready to take the next step in your career, please call or write. I will answer whatever questions you have. Some common questions I get are:
Q – What kind of results do you get with clients?
A – 70% of my clients are in their next position within four to five months, 90% within seven months. The remaining 10% take a bit longer, and a few have taken a wildly alternative path!
Q – How much time does it require?
A – Clients typically spend 1-3 hours a week on prep work for our calls. Our calls last 45 minutes, twice a month.
Q – What does the process look like?
A – In month one we look at your skills and experience + figure out what you want next. In month two, we find targets + get your message right. In month three, we get you having key conversations.
Q – Why are you offering this reduction?
A – I am trying a new format, focused on summer and I want client input now, because summer has started!
To take the next step, call 917-488-3972, or write: email@example.com
All my summer best,
Last Tuesday I attended the International Coach Federation’s Prism Award event where talent development and coaching experts had a robust discussion on trends. In the room were top coaches. On the panel were heads of Talent Development from PVH Corp, Google, Comcast, GSK, ESPN, Coca-Cola and Prudential, all of whom have in-house “universities” that include robust coaching programs.
Two super exciting trends stood out to me. First, best practice organizations are using coaching extensively and are innovating to develop adaptations that have the greatest impact. Second, coaches are responding to our clients’ need to make a business case by adding consulting components and ROI measurement. The bottom line: Everyone wants to make sure coaching is driving results and that those results are measurable. Here are a few highlights:
- Companies and coaches are asking for better tools to measure ROI. The good news is that we are making progress and I will have more to share in the coming weeks.
- Organizations are asking for clarity on how to integrate coaching into existing structures and strategy. Coaches are adding consulting elements that allow us to evaluate the need and integrate streamlined programs.
- Best practice companies see coaching as a strategic decision, not a cost. Coca-Cola HBC Russia launched the internal Coach Culture Institute, and have seen +50% in revenues, +27% in employee engagement and -28% in sales force turnover.
- Companies want employees to meet them halfway in leadership development. For eight years I have coached at Columbia Business School and School of International and Public Affairs. At SIPA our leadership course, Communicating in Organizations has ranked in the top 3% of 200 courses for four years running. In my experience, professionals are just as eager to demonstrate leadership and be engaged as their companies want them to be. Increasingly coaches are designing programs that leverage employees’ eagerness and ask them to step up and be accountable.
Stay tuned for more insights from Clear Strategy Coaching as we integrate these and other learnings into tailored industry reports. Clear Strategy Coaching helps Beauty, Fashion and Advertising organizations drive results.
All my best,
“Claire offers a uniquely tailored, laser focused approach that helps you break through the clutter and pave your own path with clarity and confidence. She shows you how to leverage your strengths and remove your own obstacles so you can get to the next level and transition. All with incredible intelligence, determination, empathy and humor. I highly recommend her to any individual or organization looking to work with the best and make meaningful change.”
~ Christine Song, VP Marketing – Malin & Goetz
“Claire speaks our employees’ language, making her extremely effective. Claire normalizes the human challenges an organization can face, making it easy to learn, change and move forward. She is a fantastic partner and we love working with her.”
~ Jerry Vittoria, Vice President/General Manager Fine Fragrances North America – Firmenich
“The Clear Strategy seminars on vision and communication gave our teams the tools to work thoughtfully and effectively, particularly through challenging times of change.”
~ Gia Griffith, Vice President Global Product Management – American Express